Client service
Return policy
Every Chimpel piece is made by hand, so small variations in grain, colour and texture are part of the material and not a defect. If something is not right, the studio will always look at it with you.
Returns
Unworn pieces in their original condition, with packaging and dust bag, may be returned within 14 days of delivery for an exchange or store credit. Return shipping is arranged by the client unless the piece is faulty.
Faulty or damaged goods
Report any fault within 7 days of delivery with photographs. Confirmed manufacturing faults are repaired, replaced or refunded at no cost, in line with the Consumer Protection Act.
Not eligible
Bespoke, personalised and made-to-order pieces, and items showing wear, cannot be returned. Lay-by deposits follow the terms agreed at the time of purchase.
Repairs
The studio repairs its own work. Send details of the piece and the issue and we will quote before any work begins.
To start a return, contact the studio with your order reference.